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Customer Service Consultant (m/f/d) McD

About OSI

OSI Europe is a leading company in the food industry, specializing in the production of high-quality food products. With several production sites in Europe and a global distribution network, we offer first-class solutions for customers worldwide.

Our European Headquarter in Gersthofen is looking for a Customer Service Consultant (m/f/d) McD.

What your job includes

Ensuring a strong understanding of restaurant operations and products within the OSI organization
Supporting McDonald’s ATCQ teams by providing training and consultancy services to address agreed improvement topics and objectives
Providing technical and business support to McDonald’s QA teams at European, divisional and country level
Creating regular and ad-hoc reports on visit findings, quality statistics, product updates and individual projects as well as maintaining the relevant databases
Monitoring operational and technical Critical Control Points (CCPs) in restaurants to ensure OSI products are served at optimum product quality
Investigating product complaints, reporting findings appropriately and supporting root cause analysis and corrective actions
Acting as an ambassador for OSI within the McDonald’s system at all times
Supporting McCOPCO and franchise restaurants by delivering product training and sharing best-practice approaches
Working closely with internal stakeholders including senior management, quality assurance, product development and production teams as well as external McDonald’s ATCQ, QA and Supply Chain teams and other partners

What we expect from you

University degree or comparable qualification in Food Technology, Food Science or a related field
Professional experience in the food industry, ideally within a production environment
Sound technical knowledge of food production, raw materials and cleaning processes
Knowledge of relevant food hygiene as well as health and safety legislation
Good sensory evaluation skills
Strong communication skills and the ability to communicate confidently across different hierarchy levels
Strong ability to build and maintain relationships
Fluent in German and English, both written and spoken
Willingness to travel regularly

What we offer you

We are a company with flat hierarchies, value-based corporate culture and a pronounced customer orientation in a special market. We know that the commitment of our employees is the basis of our success. We therefore support you by quickly giving you responsibility and developing you according to your talents.

Other benefits:

Attractive salary package including vacation and special annual pay
Company pension scheme
30 vacation days per calendar year
Special vacation days
Flexible Working time in hybrid working model
Work in a modern and future-oriented working environment
Experienced management, friendly international colleagues and respectful cooperation
Good public transport connections and free parking on site
Job Bike
Bike lovers will find shower facilities, as well as changing rooms and lockers
Possibility for screening by company doctor
Fantastic canteen

Sibylle Schneider
HR Manager Recruiting

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