Whistleblower System

Our values

We at OSI, are proud on having integrity as the fundamental principle of how we do business. Our values form the foundation for our business practices and reflect our commitment to integrity, transparency and a positive corporate culture.

By using our whistleblower system, you help reinforce these values and ensure that every employee can work in an environment based on honesty and respect.

At OSI, we understand that the responsible use of resources is critical to the sustainability of our business. Through your engagement and whistleblowing, you are actively helping to ensure that we as a company fulfill our responsibility to future generations.

Why a whistleblower system?

Our whistleblower system, the Make It Right Global Hotline, is a tool that enables employees, business partners, suppliers and other stakeholders along the entire value chain to share specific indications of possible misconduct, concerns or tips. This includes, for example, violations of the OSI Code of Conduct, antitrust law, corruption, theft, discrimination, disregard for health and safety in the workplace, child labor, soil, water or air pollution, harmful noise emissions, unacceptable water consumption, the production or use of certain persistent organic pollutants and the unauthorized import and export of waste.

  • Promoting a culture of ethics: Your reports help to promote a culture of ethics and compliance that is in line with our values.
  • Risk minimization: Early detection of potential violations enables us to take preventive action and minimize risks.
  • Confidentiality and security: We always treat your report confidentially, anonymously if you wish and where legally possible. Whistleblowers can feel safe to raise concerns without fear of reprisals.

However, if you have a question about a product or other issue, please use the appropriate contact option on our website.

How does it work?

1. Ensuring anonymity: Our understanding of confidentiality is reflected in our whistleblower system. It allows you to share information with us anonymously without revealing your identity, to the extent permitted by national law. However, we encourage any whistleblower to disclose their identity in order to support the processing of reports and further investigations. All reports will be treated confidentially, subject to applicable legal and regulatory requirements. OSI will not tolerate any discrimination or retaliation against those who raise concerns or provide information in good faith.

2. Ease of access: Access to our whistleblowing system is simple and available through various communication channels. Whether using the form in the online portal or by phone, you can reach the Make It Right Global Hotline in multiple languages.

3. Transparent process: We have security measures in place to ensure the confidentiality of your data. Upon receipt of a report, OSI initiates a thorough and objective investigation. Our commitment to transparency extends to the feedback process, where we will inform you of the action taken to the extent possible without compromising anonymity. Before submitting a report, please read further information on the procedural principles of the complaints mechanism and the data protection information.