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IT Service & Support Teamleader

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About OSI

As an international company in the food sector, we belong to the globally operating, owner-managed OSI group. We are leaders in the development and manufacture of high-quality products for system catering and food retailing.

For our IT team at the European Headquarters in Gersthofen we are looking for an  IT Service & Support Teamleader.

What your job includes

  • Implementation and operation of a modern IT helpdesk and support structure in all European offices, especially with regard to the provision and operation of 1st and 2nd level support in the ticket system Jira
  • Strategic setup and further development of the European OSI Service & Support area
  • Controlling and executing all processes and tools required for the execution of the support function
  • Operational management and further development of the IT Service & Support team in Europe
  • Supporting the European units in the implementation of the service and support portfolio

What we expect from you

  • Completed studies with a focus on information technology or comparable training
  • Sound technical and procedural ITIL understanding
  • Service- and solution-oriented approach as well as "hands-on" mentality
  • Several years of experience in IT support and service, preferably in a ticket system such as jira
  • Already some experience in leading an IT team at different locations
  • Very good English skills and the will to develop yourself further
  • You consider business trips within Europe as enrichment

What we offer you

We are a company with flat hierarchies, short decision-making processes and a pronounced customer orientation in a special market. We know that the commitment of our employees is the basis of our success. We therefore support you by quickly giving you responsibility and developing you according to your talents.

Other benefits:
  • Attractive salary package
  • Company pension scheme
  • Work in a modern and future-oriented working environment
  • Experienced management, friendly international colleagues and respectful cooperation
  • Employee purchase and employee discount at a local fitness club
  • Good public transport connections and free parking on site
  • Bike lovers will find shower facilities, as well as changing rooms and lockers
  • Company doctor
  • Various team events
  • Fantastic canteen (subsidised)
  • Ingo Gathmann
  • HR Manager