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IT Service & Support Specialist

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About OSI

As an international company in the food sector, we belong to the globally operating, owner-managed OSI group. We are leaders in the development and manufacture of high-quality products for system catering and food retailing.

Our plant OSI Food Solutions Poland sp.z o. o. in Ostróda is looking for a IT Service & Support Specialist.


You will work locally in Ostroda and report directly into the IT Teamlead Service & Support in the European Headquarters.

What your job includes

  • Troubleshooting ongoing user issues in accordance with ITIL processes and implemented procedures, as well as user support for OSI Food Solutions Poland site
  • Providing remote IT support for all OSI Group locations in Europe, as long as this does not affect local support activities
  • Forwarding trouble tickets/reports in a timely manner to the appropriate groups responsible for the respective areas
  • Operating helpdesk tools and databases, preparing standard reports, liaising with the European IT team
  • Maintenance of technical and support documentation in the IT area, including documentation in the knowledge base to improve service quality and response times
  • Informing users on the proper use of systems and technical tools and applications
  • Analysing error messages and user requests; resolving simple faults (remote analysis); effectively supporting users in basic support, initiating ways to resolve requests.
  • Operation and monitoring of IT equipment and systems

What we expect from you

  • Prerequisite: advanced knowledge of English (min. B2), Polish in writting and speaking
  • A degree in information systems engineering or similar
  • First experience in providing IT support, preferably in a manufacturing or FMCG environment
  • Preferred certification in ITIL and Microsoft MTA or Microsoft MCP
  • Established knowledge of application support, hardware, networks, telephony, ICT services, computer hardware and MS Office
  • Technical knowledge of administering IT systems, including Active Directory, Exchange and Teams, as well as ERP solutions in a production environment is desired
  • Technical knowledge of IT systems administration, including Active Directory 
  • Knowledge of VMWare vSphere server virtualisation environments would be a plus
  • Ability to work as part of a team

What we offer you

We are a company with flat hierarchies, short decision-making processes and a pronounced customer orientation in a special market. We know that the commitment of our employees is the basis of our success. We therefore support you by quickly giving you responsibility and developing you according to your talents.

Other benefits:
  • Attractive remuneration package
  • Work in a modern and future-oriented working environment
  • Experienced management, friendly international colleagues and respectful cooperation.
  • Free parking 
  • Private medical care
  • Company events and meetings
  • Free hot meals in the company